Free Shipping NZ Wide on all orders $80+............ All orders placed in November are in the draw to win a $100 2 Little Rascals Voucher!!!

FAQS

ORDERING


You can order directly through our website. If you have any questions regarding any of our products or you can't find what your looking for, please do not hesitate to contact us at 2littlerascalsnz@gmail.com.
Likewise if an item is out of stock and it's something your interested in, get in touch and we will do our best to source more.

 

PREORDER

From time to time we will offer a preorder on stock due to come in.

How it works....

Place and pay for your order and we will send to you as soon as the stock arrives to us. Any items you order that are "in stock" will be put aside and sent together with your preorder items as soon as they arrive.

If you would like your "in stock" items sooner we recommend that you do your order seperate from your preorder.

We will indicate when the stock is due to arrive in on the item listed, please note that sometimes due to unforeseen circumstances stock may be delayed, if this is the case we will notify you as soon as possible.

Likewise if for some reason we are unable to fill your preorder we will contact you asap & give you a full refund.



LAYBY

We accept layby on all purchases over $80 incl Preorder and Sale items.

To use layby, a non refundable deposit of 20% is required within 24 hours and the remainder of the balance to be paid as per schedule set out below


Spend $80-$150 (1 month from DOP*)

Spend $150-$250 (2 months from DOP*)

Spend $250+ (3 months from DOP*)


Your items will be sent once final balance is settled, and of course your more than welcome to complete your payments earlier to receive your items sooner

To place an order please email (2littlerascalsnz@gmail.com) or Private Message/Direct Message us through Facebook/Instagram.

We will then send you an invoice via Paypal which can be paid by either debit/credit card or your Paypal account, over the course of your payment terms.


*DOP: Date of Purchase

 


EXCHANGE / RETURNS

We understand that shopping online can make it tricky to get the right size and fit when you cannot see and feel the item.
At 2 Little Rascals we have a 14 day right of return, you must make contact to 2littlerascalsnz@gmail.com within 14 days of the purchase date to organise your return. Returns can be exchanged or a store credit given (excluding shipping cost) which must be used within 3 months of your original purchase.
We recommend you use a traceable shipping option when returning your item as we take no responsibility if your item goes missing.
Items must be returned to us in perfect unused unwashed re saleable condition, all original tags and packaging in tact along with your proof of purchase, failure to do so will result in your return/exchange being void.


DAMAGED / FAULTY GOODS


We take pride in sourcing and selling what we believe to be top quality goods and are confident that when they leave us they are in perfect condition.
However in the rare occurrence that you do receive a damaged or faulty product please email us 2littlerascalsnz@gmail.com to arrange the return.
We will do our best to exchange the item if we have the same product in stock otherwise we will give you a store credit to be used within 3 months of the purchase date.




PAYMENT

All prices on our website are in New Zealand Dollars (NZD) and will be charged in NZD.
We accept all major credit cards via PayPal as it is a trusted and safe site. Please note you do not need your own PayPal account to use this service, your credit card details are all you need.
If however you would prefer to pay by bank deposit please email us at 2littlerascalsnz@gmail.com and we can send you our account details (NZ ONLY)

 


SHIPPING AND DELIVERY

We currently only post in New Zealand & to Australia. We aim to dispatch orders on the following business day of your order being placed, Monday-Thursday only. For orders placed Friday-Sunday yours will be sent the following Monday.

PLEASE NOTE WE DO NOT SHIP TO PO BOXES.

NEW ZEALAND
($6) Flat Rate shipping anywhere in NZ
All items will be couriered and we will send you a confirmation email when your parcel is on its way including a tracking number

AUSTRALIA
($20) Tracked Shipping
Please note that any duties/taxes incurred once your parcel leaves us are your responsibility.